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Job Description

Do you have team leading experience in the social care sector? We are recruiting for a Team Leader (Client Services) for our client who are long established care provider in the community.

 We are recruiting for a Team Leader – Client Services for our client based in Wescliff on Sea, Essex who are a long established care provider based in Westcliff on Sea, Essex.  They provide home care services including personal care, home help, rehabilitation and companionship.  As a Team Leader – Client Services you will work alongside the Registered Manager, to oversee and deliver all aspects of the Client Services function. You will be responsible (or share responsibility) for the following:

  • Care Team Management, manage 70+ care staff within their role and report findings accurately to Registered Manager and/or HR
  • Undertake quality checks of staff and audits relevant to role
  • Evaluate and allocate workload for Shift and Duty care staff
  • Liaise with Care Coordination and HR departments to maintain optimum staff levels
  • Care Delivery
  • Promote consistently high quality delivery of regulated services, exceeding CQC expectations of a Safe, Caring, Effective, Responsive and Well-Led service
  • Undertake new client assessments and oversee the take-on process
  • To be continually aware of existing clients health and wellbeing and oversee care planning and reviews
  • Be responsible for the maintenance and management of medication reviews and administration
  • Work with Administration team to ensure all service documentation is up-to-date, accurate and audited
  • Liaison with other professionals in the health and social care services in the area
  • Work together with Care Coordination and HR teams to enable successful Care Delivery
  • Be prepared to cover rostered visits in exceptional circumstances
  • Staff Training
  • Take part in the training and development of the care team to enhance professional standards and to suggest ideas for training content
  • Work with HR to schedule induction, mandatory and development training sessions
  • Compliance: Ensure compliance with regulatory bodies, (e.g. CQC, H&SE)
  • Be responsible for the operational management of the client services team
  • Work collaboratively with the Management Team towards shared management goals and objectives
  • Liaise and escalate to the Management team
  • Supervise and co ordinate the work of junior staff in the client services team
  • Motivate and persuade others through effective communication skills
  • Out-of-hours cover by rota
  • Visit monitoring, taking immediate actions if required (remote)
  • Emergency phone cover (remote)

Required skills/attributes

The successful candidate will be able to provide evidence of the following:

  • Minimum 3 years’ experience in a managerial role or Health & Social Care Senior clinical position
  • Ability to work within an office/ team setting alongside remote workers within the local community
  • Degree in Social work, Physiotherapy, Occupational therapy or NVQ Level 4+ qualifications or equivalent.
  • Evidence of CPD post-graduation
  • Excellent communication skills
  • Excellent working knowledge of Microsoft Office (Word, Excel, Outlook)
  • The ability to work quickly and accurately, using an organised approach and with excellent attention to detail
  • Self-motivated, able to work under pressure and exercise clear judgment
  • Able to quickly and effectively learn new systems and processes
  • An up-to-date DBS Certificate
  • Must hold a current full UK driving license and have access to a car for work.

Pay rate: £24-29k per annum plus generous on-call allowances for out-of-hours cover

Hours: 37.5 hours per week, Monday to Friday 07:00-15.00/ 10.00-18:00 in rotation (may consider 25-30 hours per week)

Holiday: 28 days paid holiday, including Bank Holidays plus extra day for your birthday

For further details contact Kim Baker, ENS Recruitment or apply today.

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What people are saying about ENS

I feel I would like to give a positive review on working for ENS in any care capacity. I joined at the start of December 2015 and have been offered enough work to fit around my own needs and other commitments. The work has been varied and I received good information prior to the visit. The excellent dedicated back office support staff and they clearly understand their clients’ needs which are aligned to the qualities of the Support Workers, this helps builds the relationship.

While there is a need for help at short notice to meet the company needs I have been further impressed to have good notice of most of the work intended. My role has been largely Community Support but I have worked with our Residential team and clearly there is plentiful work again with helpful support.

In my dealings with the company I have found the ENS team to be helpful and approachable and need to reiterate how impressed I have been. Thank you to all involved.

Graeme

A big thank you to you and all of the booking team that have put up with me over the months and helped me get an amazing full time job, Thank you :)

RD

Maria Meddle (ENS Senior Recruitment & Compliance Officer), I would like to use this opportunity to say a big thank you for taking your good time in dealing with my application. Thank you Maria once again for helping me get out of unemployment, I sincerely appreciate all the effort and support you gave me during this period.

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