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Job Description

Experienced Service Manager required for Supported Living service in Hackney, East London

Our client are recruiting for an experienced Service Manager.  You will manage a supported living service for 8 young adults with profound and multiple learning disabilities (PMLD) and complex health needs. The service consists of 8 self-contained flats and is located in Hackney.  

Our client are a forward thinking and inclusive charity based in north east London supporting people with care and support needs to live with dignity and purpose. Their work is diverse- supporting people with learning disabilities to live independently in their own homes, supported holidays and short breaks in our beautiful countryside retreat, dynamic young people’s services and specialist outreach work, enabling people with complex autism conditions to thrive in the community. If you are looking to build a rewarding career with a not – for-profit organisation, then this could be the role for you!

Main duties include:

  • Register as the CQC registered manager for the service, ensuring compliance and fostering best practice
  • To implement the PMLD standards in your team
  • Lead and manage others to deliver a personalised service that meets the needs of the people they support
  • Supporting the organisations exciting digital agenda, migrating care records and service information to a new software 

The successful candidate will be able to demonstrate the following:

  • QCF Level 5 in Leadership for Health and Social Care, or equivalent or willingness to gain a qualification
  • A minimum 2 years’ experience of delivering person centred support to people with a learning disability
  • A minimum of 1 years’ experience of managing a service for people with a learning disability preferably gained in a PMLD/complex health setting
  • Have excellent communication skills and be able to build positive relationships with external partners
  • Experience of staff management and the ability to lead and develop a large team
  • Experience of carrying out needs assessments and creating support and risk management plans for people with complex needs
  • The ability to deliver the service in accordance with an individual support plans, the service specification and CQC requirements
  • A commitment to providing high quality, personalised support

Existing knowledge/experience in following the PBS approach would be beneficial but not essential as we do provide extensive training. A shared value of understanding and supporting a person’s behaviour and finding ways to work with them to improve this is essential.

Salary is £36,878 plus a nice wide of benefits including

  • Flexible working hours that will give you the work life balance that is right for you
  • Up to 25 days annual leave plus bank holidays (pro rata for part time)
  • Computing Scheme
  • Credit Union Scheme
  • Cycle-to-Work Scheme
  • Death in Service Benefit
  • Health Assured – Employee Assistance Programme
  • Blue Light Card
  • Eye care Vouchers
  • Flu Jab Reimbursement
  • Long Service Awards
  • Pension Scheme
  • Purchase Additional Annual Leave
  • Refer-a-Friend Scheme
  • Retirements
  • Loans (including season tickets and parking permit loans)


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What people are saying about ENS

I feel I would like to give a positive review on working for ENS in any care capacity. I joined at the start of December 2015 and have been offered enough work to fit around my own needs and other commitments. The work has been varied and I received good information prior to the visit. The excellent dedicated back office support staff and they clearly understand their clients’ needs which are aligned to the qualities of the Support Workers, this helps builds the relationship.

While there is a need for help at short notice to meet the company needs I have been further impressed to have good notice of most of the work intended. My role has been largely Community Support but I have worked with our Residential team and clearly there is plentiful work again with helpful support.

In my dealings with the company I have found the ENS team to be helpful and approachable and need to reiterate how impressed I have been. Thank you to all involved.


A big thank you to you and all of the booking team that have put up with me over the months and helped me get an amazing full time job, Thank you :)


Maria Meddle (ENS Senior Recruitment & Compliance Officer), I would like to use this opportunity to say a big thank you for taking your good time in dealing with my application. Thank you Maria once again for helping me get out of unemployment, I sincerely appreciate all the effort and support you gave me during this period.