Thursday, 14 April 2022

Thank you to everyone that responded to our 2022 agency worker annual survey.  We have now had time to read and review the results and share them with you.

We had a great response to our survey with over 50 people providing feedback from support workers to nurses. Most of the individuals who responded have been working for ENS for over 5 years (54%) followed by 1 to 3 years (21%), 6 months to 1 year (11%) and 3 to 5 years (7%) and under 6 months (7%). 

With nearly 80% of workers reporting that they continue seeing themselves working for ENS for the next 2 years.  They said they enjoyed the following the most; flexibility, hours, friendly staff, service users, meeting new people, training and described ENS as responsive, reliable, professional and person centred.  Over 75% felt that the company supported them through the pandemic.

We received positive comments such as:

“I have worked for ENS for 5 years and have had two children in this time.  When I returned from leave on both occasions, I have been supported and allocated shifts to suit my home life. I plan on staying with ENS”


“Good company, great to work for ENS”

Of course, there are some things that we could do better to positively enhance your experience of working for ENS.  You would like to hear from us more regularly and although you feel you receive regular praise for your work, you would feel more valued if pay rates, incentives and rewards were increased.  Also, you would like to see recruitment of more care workers, further training opportunities and the opportunity for job role progression.

We have taken this feedback on board and will do our best to improve and communicate any actions we make going forward.

Thank you to everyone who completed our annual survey.  Your response really does matter.  Please stay up to date with our news and updates by following us on social media and regularly checking our website news pages.

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What people are saying about ENS

I feel I would like to give a positive review on working for ENS in any care capacity. I joined at the start of December 2015 and have been offered enough work to fit around my own needs and other commitments. The work has been varied and I received good information prior to the visit. The excellent dedicated back office support staff and they clearly understand their clients’ needs which are aligned to the qualities of the Support Workers, this helps builds the relationship.

While there is a need for help at short notice to meet the company needs I have been further impressed to have good notice of most of the work intended. My role has been largely Community Support but I have worked with our Residential team and clearly there is plentiful work again with helpful support.

In my dealings with the company I have found the ENS team to be helpful and approachable and need to reiterate how impressed I have been. Thank you to all involved.


A big thank you to you and all of the booking team that have put up with me over the months and helped me get an amazing full time job, Thank you :)


Maria Meddle (ENS Senior Recruitment & Compliance Officer), I would like to use this opportunity to say a big thank you for taking your good time in dealing with my application. Thank you Maria once again for helping me get out of unemployment, I sincerely appreciate all the effort and support you gave me during this period.