Wednesday, 29 April 2015


What is the Care Certificate?

The Care Certificate was introduced in April 2015 to replace both the Common Induction Standards and the National Minimum Training Standards for all staff new to the healthcare and social care sectors. It came about as a result of the Francis Inquiry which looked into the serious failings at Mid-Staffordshire NHS Trust. Following this report, Camilla Cavendish was asked to review the recruitment, training and support of care workers within both the healthcare and social care sectors. One of the recommendations of the Cavendish Review (July 2013) was to standardise the approach to induction training across the sectors with the development of the Care Certificate.

Who needs to complete the Care Certificate?

All staff new to care need to complete the Care Certificate within the first 12 weeks in their role. Staff who have previously completed the Common Induction Standards do not need to complete the Care Certificate, although some employers may wish to “top up” their learning and competency assessments in order to award the Care Certificate.

Employers have 6 months from the 1st April launch date to ensure that all of their training and induction procedures are in line with the new standards.

What does the Care Certificate cover?

The Care Certificate has 15 standards and clearly sets out the learning outcomes, competences and standards of care that will be expected. It aims to ensure the sector prepares caring, compassionate staff who will provide quality care. The standards are:

1. Understand Your Role 2. Your Personal Development 3. Duty of Care 4. Equality and Diversity 5. Work in a Person Centred Way 6. Communication 7. Privacy and Dignity 8. Fluids and Nutrition 9. Awareness of Mental Health, Dementia and Learning Disabilities 10. Safeguarding Adults 11. Safeguarding Children 12. Basic Life Support 13. Health and Safety 14. Handling Information 15. Infection Prevention and Control

How is the Care Certificate assessed?

The major difference between the Care Certificate and previous induction training is that certain elements require that a workplace assessment of competence is undertaken by an occupationally competent assessor. Training courses, e-learning, workbooks, seminars and supervisions can be combined to deliver the standards, however the Care Certificate cannot be awarded without direct workplace assessment.

Once awarded, the Care Certificate is the property of the individual, and unlike previous induction training it is transferable between employers.

Will agency workers have the Care Certificate?

During the consultation period ENS Recruitment provided input about the position of agency workers. We were concerned that agencies will not be able to award the Care Certificate due to the fact that agency workers cannot be directly assessed in the workplace by the agency, as they are under the direction and supervision of the client. After the details of the Care Certificate were published we contacted Skills for Care who have now clarified their position on this; the relevant part is quoted below:

“It would not be possible for recruitment agencies who do not directly deliver care themselves to complete the Care Certificate for new workers coming into the sector.  This is because the Care Certificate can only be signed off and issued by organisations who directly deliver care themselves. Recruitment agencies can help the process by providing training associated with the Care Certificate. Providing evidence of past training and qualifications can help the care organisations where the temporary workers will then be placed to determine what additional needs to be trained and assessed in the workplace.”

Skills for Care have produced a series of documents called the “Recommendation for CQC Providers Guide” and Part 4 – Inducting Care Workers provides useful guidance around the Care Certificate and the use of recruitment agencies.

What will ENS deliver in our induction?

ENS are mapping our current training courses to ensure that we meet all of the requirements of the 15 standards set out in the Care Certificate. This will cover all of the theoretical elements of the standards and the practical training that we can evidence using simulated activity. As explained above we will be unable to award agency workers with the Care Certificate as we cannot complete the workplace assessment elements. However, we will provide evidence of these courses and competences to our clients.

If you need any further guidance or information on the Care Certificate then please contact Catherine Lawrence, ENS Head of Contract Care and Compliance at


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What people are saying about ENS

I feel I would like to give a positive review on working for ENS in any care capacity. I joined at the start of December 2015 and have been offered enough work to fit around my own needs and other commitments. The work has been varied and I received good information prior to the visit. The excellent dedicated back office support staff and they clearly understand their clients’ needs which are aligned to the qualities of the Support Workers, this helps builds the relationship.

While there is a need for help at short notice to meet the company needs I have been further impressed to have good notice of most of the work intended. My role has been largely Community Support but I have worked with our Residential team and clearly there is plentiful work again with helpful support.

In my dealings with the company I have found the ENS team to be helpful and approachable and need to reiterate how impressed I have been. Thank you to all involved.


A big thank you to you and all of the booking team that have put up with me over the months and helped me get an amazing full time job, Thank you :)


Maria Meddle (ENS Senior Recruitment & Compliance Officer), I would like to use this opportunity to say a big thank you for taking your good time in dealing with my application. Thank you Maria once again for helping me get out of unemployment, I sincerely appreciate all the effort and support you gave me during this period.