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Wednesday, 26 February 2014

On 5 February 2014 the Care Quality Commission carried out an unannounced inspection.  This inspection is to check that essential standards of quality and safety are being met by ENS.

The CQC looked at the personal care or treatment records of people who use the service, checked how people are cared for at each stage of their treatment and care and talked with carers and / or family members. They also talked with staff and reviewed information given to them by ENS.

We found evidence that the provider sought to obtain documented consent from any
person who used the service. We saw that where a person did not have the capacity to
consent to care and support, their appropriate next of kin or power of attorney was then
involved. This meant that the provider acted in accordance with legal requirements.

Staff had access to detailed care records to ensure that they provided any person using
the service with safe, appropriate, individual care and support. A relative who we spoke
with told us that the care their relative received was, "Very good."

We saw that there was effective staff training in place to make sure that any person who
used the service received safe care and support from suitable, skilled, and knowledgeable
staff. We found evidence which demonstrated to us that staff were supervised on a regular
basis and had appraisals once a year.

The provider demonstrated to us that they had quality assurance procedures in place to
monitor the quality of the service delivered to ensure that any person using the service
consistently received safe care and support.

A relative of a person using the service who we spoke with had positive comments about
the standard of care and support provided to their family member. They told us that,
"There has very rarely been a hiccup. Communication (with the provider) is good, (I) am
always informed."

The inspection checks that the essential standards of quality and safety are being met for the following criteria.

  • Consent to Care and Treatment
  • Care and welfare of people who use services
  • Supporting Workers
  • Assessing and monitoring the quality of service provision.
ENS are delighted that the CQC Inspection found that we were fully compliant in all these areas.
 
To view the full report visit the CQC Website
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What people are saying about ENS

I feel I would like to give a positive review on working for ENS in any care capacity. I joined at the start of December 2015 and have been offered enough work to fit around my own needs and other commitments. The work has been varied and I received good information prior to the visit. The excellent dedicated back office support staff and they clearly understand their clients’ needs which are aligned to the qualities of the Support Workers, this helps builds the relationship.

While there is a need for help at short notice to meet the company needs I have been further impressed to have good notice of most of the work intended. My role has been largely Community Support but I have worked with our Residential team and clearly there is plentiful work again with helpful support.

In my dealings with the company I have found the ENS team to be helpful and approachable and need to reiterate how impressed I have been. Thank you to all involved.

Graeme

A big thank you to you and all of the booking team that have put up with me over the months and helped me get an amazing full time job, Thank you :)

RD

Maria Meddle (ENS Senior Recruitment & Compliance Officer), I would like to use this opportunity to say a big thank you for taking your good time in dealing with my application. Thank you Maria once again for helping me get out of unemployment, I sincerely appreciate all the effort and support you gave me during this period.

NA